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External Stakeholder Engagement Procedure

SK telecom endeavors to actively resolve CSR issues by operating a CSR Grievance/Complaints channel for interested parties.

SK telecom strives to fulfill its duties as a corporate citizen and to lead among competitors as a “company loved by many” based on the participation of and communication with our wide-array of interested parties. With respect to the social responsibilities that SK telecom promises to its interested parties in conducting its business, if you have any suggestions or complaints which involve cases in which we contravened our social responsibility or caused you any harm or loss as a result, please submit your comments by accessing the channel link below. After confirming its validity, all suggestions and complaints received through this channel will undergo an active resolution process through the monitoring and due diligence conducted by the relevant department.
Also, we inform you that your identity and the contents of your suggestion or complaint will be subject to confidentiality.
With respect to all cases that have been handled as a material matter relating to the CSR issues received through this channel, details of the matter and its handling process will be reported to the “Corporate Citizen Commission” established under the Board of Directors, the company’s highest decision-making body, and we will strive to prevent similar incidents in the future after proactively reflecting such details into our daily business activities.
Based on your valuable suggestions and comments, SK telecom promises to do its best to achieve its sustainable growth and development by continuing to fulfill its social responsibilities. Thank you.

Employee, Shareholder, Community & NGO, Customer, Government, Business Partner - Operate CSR Grievance/Complaints Channel Accept problem and complaint related to human right/labor/society/ environment issues (Operate it in company homepage) -

Employee, Shareholder, Community & NGO, Customer, Government, Business Partner 01. Verify validity of submission through due diligence of the relevant department 02. Take measures to resolve issue and actively respond to issue 03. Report major resolution measures to Corporate Citizen Commission operated by the Board of Directors 04. Implement reform measures to prevent re-occurrence of similar issues 05. Disclose to public of the major issues and resulting measures

Operate CSR Grievance/Complaints Channel Accept problem and complaint related to human right/labor/society/ environment issues (Operate it in company homepage)

  • 01. Verify validity of submission through due diligence of the relevant department
  • 02. Take measures to resolve issue and actively respond to issue
  • 03. Report major resolution measures to Corporate Citizen Commission operated by the Board of Directors
  • 04. Implement reform measures to prevent re-occurrence of similar issues
  • 05. Disclose to public of the major issues and resulting measures
  • Please visit the Tworld Customer Service Center for inquiries regarding customer complaints. Click here for link
  • Please visit the ethics counseling center for inquiries regarding submission of information on corporate ethics issues. Click here for link
  • Please contact us by e-mail for inquiries on CSR matters. Click here for link
Stakeholder’s Grievance Related to CSR Issues

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