content area
Press Release
Real time service possible as customers view fee descriptions, change fee plans etc. directly through wireless Internet (WAP).
increased customer satisfaction as information usage and Data calls are free of charge, and call center waiting time is reduced.
-
![[NULL]](/img/eng/cyberpr/news/20070226/{DFDB3F0B-99EB-4E4D-91E7-2F1D8A144F95}.jpg)
[NULL]
What if you would like to change your billing address or your fee plan but the ARS line is busy? No time to visit an agency, too inconvenient to turn on the PC and connect to the Internet to use the cyber customer center... Use the mobile customer center at any time of your convenience~!
On August 8, SK Telecom announced the opening of "M Customer Center" WAP services, allowing customers to use his/her mobile phone to view fee descriptions, change fee plans, and apply for various additional services regardless of time or place.
The newly opened "M Customer Center" is one step advanced from the existing method in which VM (downloadable contents) had to be downloaded first, and allows convenient usage via direct access to wireless Internet. The service allows 1) fee / call services such as view of fee descriptions, view of free call provisions, fees incurred, call history, etc., as well as 2) application or change of various additional services, 3) application or change of fee plans, 4) view of membership points or usage history, 5) change of billing address, etc. However, in order to protect personal information, some services such as view of call history can only be provided to e-Station members or customers that have prepared an application after visiting an agency or nearby branch.
With "M Customer Center" the customer can use customer services at any time or place of his/her convenience, resulting in increased customer satisfaction. Fees incurred, free call provisions, etc. can be viewed full time, so that the customer may maintain mobile phone fees at low levels. Customers applying to M Customer Center membership are also provided with 100 free text messages each month that can be sent via e-Station (www.e-Station.com).
Customers that wish to use M Customer Center can access the center by pressing the Nate key, and information usage and calling fee is free of charge.
SK Telecom’s Managing Director and Head of the CV Business Division Hahn Bum-Shik remarked, "Users of the M Customer Center based on the VM method that opened in August of last year reached 2.5 million. Positive customer response to our mobile customer center is heightening. Along with the existing customer center (1599-0011) and cyber center (www.e-Station.com), our mobile customer center has been launched in the VM method and WAP method respectively, and we believe this will help customers resolve their problems conveniently without lead time."
On August 8, SK Telecom announced the opening of "M Customer Center" WAP services, allowing customers to use his/her mobile phone to view fee descriptions, change fee plans, and apply for various additional services regardless of time or place.
The newly opened "M Customer Center" is one step advanced from the existing method in which VM (downloadable contents) had to be downloaded first, and allows convenient usage via direct access to wireless Internet. The service allows 1) fee / call services such as view of fee descriptions, view of free call provisions, fees incurred, call history, etc., as well as 2) application or change of various additional services, 3) application or change of fee plans, 4) view of membership points or usage history, 5) change of billing address, etc. However, in order to protect personal information, some services such as view of call history can only be provided to e-Station members or customers that have prepared an application after visiting an agency or nearby branch.
With "M Customer Center" the customer can use customer services at any time or place of his/her convenience, resulting in increased customer satisfaction. Fees incurred, free call provisions, etc. can be viewed full time, so that the customer may maintain mobile phone fees at low levels. Customers applying to M Customer Center membership are also provided with 100 free text messages each month that can be sent via e-Station (www.e-Station.com).
Customers that wish to use M Customer Center can access the center by pressing the Nate key, and information usage and calling fee is free of charge.
SK Telecom’s Managing Director and Head of the CV Business Division Hahn Bum-Shik remarked, "Users of the M Customer Center based on the VM method that opened in August of last year reached 2.5 million. Positive customer response to our mobile customer center is heightening. Along with the existing customer center (1599-0011) and cyber center (www.e-Station.com), our mobile customer center has been launched in the VM method and WAP method respectively, and we believe this will help customers resolve their problems conveniently without lead time."